Yesterday I had a discussion with a few individuals in education.  They represented the business component of the education system – working in the HR and financial departments.  The managers brought up an interesting point:  Much emphasis is put on employees' “hard skills” such as IT training, understanding the usage of cutting edge software and staying up to speed with today's e-Learning tools – whereas emphasis on the “soft skills” side was completely left to the wayside.  It seems a bit hypocritical that an entire system based on continuing education and strengthening knowledge and skill-sets – would neglect nurturing the relationships and environment in which the employees work. 

Kind of sad.

With budget cuts (specifically in education) money must be allocated strategically.  Although it is crucial to allocate money toward technology and latest trends, we cannot forget about the employees and the workforce behind the diplomas.  I'm not even talking about the faculty – I'm talking about the administrative workforce behind the school system. 

Interpersonal relationships are key within this industry.  Employees and managers should be encouraged to interact positively so they can create a harmonious work environment that promotes creative thinking and streamlining the business component of student education.  Furthermore, younger, less experienced individuals are moving into managerial positions and need the guidance and support for effective decision making, managerial skills, and innovative thinking.  Due to budget cuts, layoffs, and other stressful financial and interpersonal issues, some establishments unfortunately have problems with ineffective, fearful leaders and the way employees treat one another.

Hello??

Conflict Management Anyone??

Leadership?  Accountability?  Oral Communications?

The need for soft skills training is more pertinent than ever.  Regardless of your industry – it is imperative to nurture a professional work environment and ensure that all employees are respectful, engaged, and effective. 

Don't let the need for IT training blindside the importance of human relations and interpersonal skills.  We can't have one without the other.  A strong education system can only come from a strong workforce behind the scenes.    

We need to train the trainers.  And those who work on the business side of training.  Our school systems need a strong foundation – in order to produce effective results – our students.