If you're looking to boost performance and creativity in your company, the last thing you need is a hostile work environment.  Having employees be civil, cordial, even nice to eachother is a sure way to get things accomplished and accomplished well. 

The Wall Street Journal recently published a few pointers for keeping the peace in the office – according to Christine Porath of Georgetown's McDonough School of Business. 

Firstly, Porath mentions the 10/5 Rule.  In the presence of co-workers:  Within 10 feet, acknowledge the person, and within 5 feet say hello.  That means no running in the opposite direction, not walking with your phone in front of your face, and not completely ignoring the person you pass.  Yes, saying hello to collegeaues and flashing a smile are the latest bullet points on employees' to do lists.

Porath's other pointers include addressing performance or other issues in private, and avoiding criticizing people behind their backs.  It's best for managers to never say or write anything they wouldn't be proud to sign.

Respecting privacy is common knowledge.  But saying hello and acknowledging other employees – may seem like such a simple task, it gets overlooked.  According to a study by Georgetown University and Thunderbird School of Global Management of almost 3,000 participants, 50% of workers felt they were treated rudely at least once a week in 2011.  Public relations firms in 2013 concluded that 26% of employees who believe they are treated uncivilly leave their jobs to find work elsewhere.  

Can you believe smiling at someone could promote job retention?  It's true. 

So brighten those pearly whites, lift up your head – and flash a smile, a hello, or a simple wave to your fellow co-workers.  It'll make both your days. 

On the heels of our last post -

Check out this great article from Training Industry (today's leading resource pool for the training community) about motivation in the workplace and effective employee recognition plans...

Employee recognition makes the corporate world go round. 

Why?

Because next to an all-you-can-drink Keurig machine, being recognized and rewarded for your hard work is most likely #1 on your list at your workplace.

Employee recognition is valued on both ends of the power scale.  Managers recognize its importance because it is the key factor that drives loyalty, enthusiasm, and performance.  Employees value recognition because it generates a feeling of self-worth and importance – which leads to happiness in the workplace and the desire to do more. 

Sounds like a win-win situation.

What do today's outstanding employee recognition programs look like?  According to a survey and data collected by the Great Place To Work Institute, here are 5 great components to a successful employee recognition program:

•  Make it Personal:  Yes, it may be easy to give everyone the same box of chocolates or Amazon gift card – but making a reward more personal goes a long way.  Additionally, catering to the personality and needs of the recipient also goes even greater distance.  If a project lead is an introvert and not a sports fan, perhaps box seat tickets to the basketball game with 50 friends of his choice is not the appropriate prize.   Taking the time to understand what an employee would appreciate – and following through with an appropriate reward speaks volumes.
  
• Make it Specific:  Along with granting a personal reward – make sure you clearly state the behavior and actions for which the reward was granted.  Fellow employees should know exactly which behaviors are recognized and how they are in turn rewarded.
•  Don't be Exclusive - Consider the Bigger Picture:  Rewarding one individual when a team is worthy of praise is a sure way to receive negative feedback.  Superstars aren't the only ones deserving of praise.  Yes, if an accomplishment was achieved solely by one individual – all the praise should be hers.  But if there were others involved – be sure to recognize the group.
•  Consider Peer-to-Peer Recognition:  Having employees evaluate and praise eachother is rewarding on many levels.  It generates camaraderie and healthy competition. 
•  Ensure Recognition Reaches the Top:  Yes, it feels good to have a manager recognize your work.  But what about the branch manager?  Vice president?  CEO of the company?  When an employee goes above or beyond – make sure he knows his work was noticed and appreciated not just by his immediate hierarchy – but by top management as well.

When developing your own employee recognition program, keep these 5 important points in mind.   Remember, the surest way to generate productivity and enthusiasm is recognizing and rewarded hard work by those who get it done! 

Having an effective conversation is one of the most essential components of the business world.  EVERYONE should know how to have an effective conversation – no matter what role you play.  Employees, managers, stakeholders, and executives alike should know how to get a point across effectively, while still being polite, approachable, and memorable.

Whether you are sitting around a conference room on a Tuesday morning, or at a high-power networking event, here are 5 important points to remember about holding a memorable conversation:

5 Do's:

1.  Listen more than you talk – Ever heard of conversational narcissism?  It's not pretty and most people don't want to hear it.

2.  Come to a conversation with topics ready to go – if you're meeting some very important people – come prepared.

3.  Tailor the conversation to the listener – Even if your end point revolves around your business or your point – listeners will be more receptive if they are involved.

4.  Take your turn – if there's anything uglier than conversational narcissism, it's an interrupter.

5.  Think before you speak – don't be offensive.  If you have something negative to say, make sure it is phrased in a manner that will be well-received.  After all, you want to be remembered as the “person who made the point” not “the jerk with too many opinions.”

Most of all, remember to be natural – that's the best way to make a true impression.